Seeking Information from CPC-IT Department, Bangalore
To,
PIO (Public Information Officer)
Central Processing Centre – Income Tax Department
Bangalore
Subject: Application for information under the Right to Information Act.
Sir,
Please provide the following information with respect to the following questions.
1. The income tax filing forms allow an assessee to request that a refund be directly credited by ECS to their bank account. My father and sister mentioned complete and accurate bank account details in their tax return and requested ECS credit of their tax refunds. However, the CPC has chosen to issue refunds by cheque for the FY 2009-2010.
My question:
For how many such cases (where the assessee mentions the full bank information in the IT return and requests for a direct credit to the bank account) has the CPC still sent a refund by cheque to the assessee’s address?
2. For NRIs who have provided you with their bank details in the income tax return and requested that the refund be sent to their bankers directly, please let me know how many such NRIs have been sent refund cheques to their Indian address? How many such refund cheques have subsequently been returned undelivered because the NRI obviously does not reside at the Indian address? How many NRIs have received their refund cheques at their foreign address?
3. After the refund cheques were returned undelivered to the CPC in March 2011, my father and sister received an e-mail from the CPC asking them to submit Response Sheets with their bank account information and a blank, cancelled cheque so that the CPC could credit the refunds directly to their bank account. My father and sister have each sent these documents to the CPC twice, but on all four occassions the CPC claims that the documents have not been received, or else that they have been damaged/incomplete. The Speedpost website says that the documents were delivered, but the CPC denies this.
My questions:
In cases where the response sheet is sent by the assesse, in how many such cases has the CPC refused to issue/delayed the issue of the refund to the assessee by claiming that the documents have reached them in a damaged condition or that certain documents are missing?
For the Financial Year 2009-2010, what is the total amount of refund money that the CPC has not yet paid out ostensibly because the assessee did not mention the accurate bank details in their original return and, subsequently, the Response Sheet and other documents were received in a damaged condition?
What is the approximate waiting time for an assessee who calls your call centre and tries to speak to your agents? I have personally waited more than half an hour on many occassions and still havent been able to speak to anyone.
To,
PIO (Public Information Officer)
Central Processing Centre – Income Tax Department
Bangalore
Subject: Application for information under the Right to Information Act.
Sir,
Please provide the following information with respect to the following questions.
1. Provide a list of cases wherein the assesse has mentioned the full bank information in the IT return and has requested for a direct credit to the bank account of his or her income tax return but the CPC has instead sent a refund by cheque to the assessee’s postal address?
2. Provide a list of cases of NRIs NRIs who have provided you with their bank details in the income tax return and requested that the refund be sent to their bankers directly, but they have been sent refund cheques to their Indian address? How many such refund cheques have subsequently been returned undelivered because the NRI does not reside at the Indian address? How many NRIs have received their refund cheques at their foreign address?
3. In cases where the response sheet is sent by the assessee, in how many such cases has the CPC refused to issue/delayed the issue of the refund to the assessee by claiming that the documents have reached them in a damaged condition or that certain documents are missing?
4. For the Financial Year 2009-2010, what is the total amount of refund money that the CPC has not yet paid out ostensibly because the assessee did not mention the accurate bank details in their original return and, subsequently, the Response Sheet and other documents were received in a damaged condition?
5. What is the approximate waiting time for an assessee who calls your call centre and tries to speak to your agents?
Moving this to Drafted RTI’s (Ready to Print)
I could post this but what is the PIN CODE of addressee, which is required for Speed Post?
Hi Malathy,
Address is “Income Tax Department – CPC, Post Box No – 1, Electronic City Post Office,
Bangalore – 560100, Karnataka”.
Please file this application asap and revert back to us with speed post track no.
Regards,
Kamal Kishore,
RTI-A Team Member
Our ultimate aim by introducing this new reform is to make this a community owned project rather than our own endeavor for bringing about transparency in administration.
We will be happy if other people volunteer to file RTI Application as it will be the first step towards our objective.
Speed post consignment no. ED 441246097 IN. Copy attached.
https://docs.google.com/document/d/12cMc0bFen3MpQTXkOLJBSpb_xockU37McbmFck2wejQ/edit
Thanks Malathiji
Moving this Filed RTI Category
We have received reply to this RTI Application.The reply is given below.
where is the reply..i cant see it